SMS

The agent texts the customer during or after the call.

How it works

1. 1

   Sent while they are still on the phone

   A link, a code or a confirmation goes to the customer's own device mid-call. Nobody reads a card number out loud.

2. 2

   Replies come back to one place

   Answers land in the same customer timeline as the call.

3. 3

   Merge tags and a length counter

   Write it once with the customer's name or order in it, and see how many segments it costs before it sends.