You received a call

1. 1.1The call came from a shop, not from us. Otengo is the software the shop uses to make calls. The assistant says the shop’s name at the start of every call.
2. 1.2The shop decided to call you and holds your phone number. We placed the call on their instruction. In data protection terms they are the controller and we are their processor.
3. 1.3Shops using Otengo are supposed to call you only about something you are already involved in - an order, a delivery, a payment - or where you previously agreed to be contacted with offers.
4. 1.4If you do not recognise the shop at all, tell us. That is exactly what we want to hear about, and it is the kind of report that gets a merchant’s calling suspended. Email info@otengo.com with the number that called you and roughly when.

1. 2.1By text - reply STOP to any message.
2. 2.2By email - send the phone number that was called to info@otengo.com. We do the rest, and you do not need to say which shop it was.

Whichever route you use, it is permanent. It applies to calls and text messages together. It cannot be undone by the shop, by uploading your number again, or by you appearing in a new list - the block sits above all of that and there is no setting that overrides it.

To stop calls from every shop using Otengo rather than just the one, say so in the email and we will apply it across all of them.

1. 3.1Only if the shop switched recording on - and if they did, you were told at the very start of the call. Our software will not let a shop record without saying so in the greeting.
2. 3.2You were also told you were speaking with an AI assistant. That cannot be removed by the shop.
3. 3.3Recordings are deleted automatically, at most a year after the call, and usually after three months.

You can ask for a copy of the recording and the transcript, or ask for them to be deleted. Because the shop is the controller, the request formally belongs to them - but you do not have to work out who to ask.

1. 4.1Email info@otengo.com with the number that was called and roughly when. We will pass it to the shop and tell you we have done so.
2. 4.2You will normally get an answer within a month. We may need to check it is really your number before sending you a recording of a call.
3. 4.3If you ask us to stop calling you, we keep your phone number and nothing else - because that is the only way to make sure you are not called again by mistake. It is never used for anything other than blocking calls.

1. 5.1Tell us - info@otengo.com. We read these, and a pattern of complaints about one shop gets its calling stopped.
2. 5.2United Kingdom - the Information Commissioner's Office (ICO), at https://ico.org.uk/make-a-complaint/ or 0303 123 1113.
3. 5.3United States - unwanted calls to the Federal Communications Commission (FCC), or the Federal Trade Commission (FTC), or your state attorney general.
4. 5.4Lithuania and the EU - the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija), or the data protection authority in your own country.

Otengo is operated by Frominbox, MB, A. Juozapavičiaus g. 28, LT-09311 Vilnius, Lithuania.