Receptionist

Your customers ring your number and the agent answers, day and night.

How it works

1. 1

   It answers and says what it is

   The first thing it says is that it is an AI and that the call is recorded.

2. 2

   It answers from your knowledge base

   Sizing, delivery times, your policies. If the answer is not there it takes a message instead of guessing.

3. 3

   It handles returns and exchanges

   Takes the reason, offers the exchange first, and only refunds when that is what the customer wants.

4. 4

   It passes on the hard ones

   Anything outside what it may decide goes to a person, live or as a message with the transcript.